Shipping Policy

1. At Amara & Oscar Jewels, we are committed to providing a smooth and transparent global shopping experience. The following policy outlines how your order is processed, shipped, and tracked, and includes details relevant for international customers.

2. Order Processing and Shipping Timeframes

The following table outlines our estimated timelines from the moment you place your order to the expected delivery at your door:

Please note that processing may take slightly longer during peak periods such as holidays or promotions. Delivery times may also vary based on your location and local customs procedures.

3. Shipping Origin and Carriers

All orders are shipped from our fulfillment center in China. Depending on your location, we use reliable logistics partners such as Australia Post and StarTrack to ensure secure and timely delivery.

4. Customs Duties and Import Taxes

International customers may be subject to customs duties, import taxes, or local VAT upon the package's arrival in the destination country. These charges are not included in the purchase price and are the responsibility of the customer. Amara & Oscar Jewels does not control these fees and cannot predict their amount.

5. Shipping Costs

We proudly offer Free shipping across Australia on all orders, with no minimum purchase required. This includes standard delivery with tracking where available.

6. Placing an Order

To place an order, go to your desired product page and click the black “Add to Cart” button. After verifying your selected product variant, proceed by clicking “Checkout.” On the Information page, fill out your shipping address accurately, then click “Continue to Shipping.” Review your address and confirm shipping is free. Click “Proceed to Payment” to finalize your order.

7. Payment Methods and Security

We accept a wide range of secure payment methods including:

• Credit cards (Visa, Mastercard, Maestro)

• EPS

  All transactions are processed via SSL encryption to ensure your data is protected in accordance with global data security and privacy standards such as PCI-DSS and GDPR.

8. Fulfillment Model and Sustainability

In support of sustainable operations and fair pricing, we batch-process shipments and dispatch them once we reach a minimum shipping threshold. This practice helps reduce our environmental impact. We appreciate your patience and support for our eco-conscious approach.

9. Tracking Your Order

Once your order ships, tracking information will be emailed to you within 24–72 hours. You can follow your package’s journey using our Track & Trace page. Please note that during high-demand periods, this information may be slightly delayed.

10. Shipping Restrictions and Exceptions

We currently offer global shipping; however, certain countries or regions may experience service interruptions due to courier restrictions, customs complications, or geopolitical events. If we are unable to fulfill your order due to such restrictions, we will notify you immediately and issue a full refund.

11. Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, lost, or arrives damaged, please contact our customer service team within 14 days of your expected delivery date. We will assist you in resolving the issue directly with the carrier or offer a replacement or refund where applicable.

12. Returns and Refunds

If you need to return an item, please refer to our Returns & Refund Policy for full instructions. This includes return timeframes, item eligibility, and refund procedures.